Hope you are well. With COVID-19, I wanted to reach out to all of you who are planning to start your treatment in the near future. As you might be aware, the college strongly recommends all non-essential and elective dental services to be suspended. Emergency treatment should continue. The college has been issuing daily updates and guidelines to all dentists outlining how to navigate patient treatment under the current circumstances. Routine hygiene visits are to be postponed until further notice.
Here at Kent Dental Clinic, we have all been healthy and ready to work when times come. For now, we are making the best of the downtime with our families. However, given the current estimates regarding the trajectory of the disease, it is clear that we have to start rescheduling our appointments. In order to make sure that we are able to adequately monitor your treatment during this delay, we have set up a plan to start calling you to reschedule all these appointments. As we get closer my staff and I will be contacting each of you to discuss the status of your treatment and the next steps before scheduling your next appointment.
I would also like to take this opportunity to re-emphasize the importance of maintaining excellent oral hygiene. We will be updating you routinely as the regulations change and we will let you know when routine treatment can resume. In the meantime, we are taking full advantage of this downtime to prepare the office for your return. Your safety, the safety of my staff and my own safety are absolutely paramount and I am taking extensive steps to make sure that the office is properly equipped, to meet all the future challenges of providing a safe treatment environment.
While we have always observed and practised the RCDSO recommended â€śUniversal infection control precautionsâ€ť at our office, we have decided to broadly and aggressively reinforce and strengthen these measures. We are implementing physical changes to our treatment rooms with complete separation, air filtration systems and we are adjusting our traffic flow management in the office, hospital grade HEPA air filtration, enhanced personal protection equipment and many other small changes will be effective measures in providing a safe environment for your treatment. We will inform you of the procedural details of your visit when we are ready to see you again.
Lastly, I wanted to thank all of you who have continued to honour your financial contracts with us. This in turn enables us to continue to honour our financial obligations and thereby lessen the blow to our collective economy. Most importantly it enables me to keep my staff and make sure the same kind and friendly faces will be here to greet you, when you come back. I Also wanted to reassure you, that we are here for you, should your financial situation require any adjustment to your contracts with us. On a personal note I wanted all of you to know how much I love and value my patients and staff. I appreciate your business but more importantly your trust in allowing me to provide care for you and your loved ones. I will continue to do my very best to prove myself worthy of that trust.
Dr. Haysam Shaaban